Clients Complaints Procedure
How your complaint will be dealt with
Once a complaint is received we will contact you within 2 days of the complaint being received and shall provide you with a copy of our written complaints procedure.
- All complaints should be made in writing and sent by recorded delivery to Peasegoods Solicitors, 937-941 Rochdale Road, Blackley, Manchester, M9 8AE.
- Once your complaint has been formally acknowledged we shall investigate your complaint and contact you again within 14 days either with our formal response to your complaint or with an explanation as to why the complaint cannot be dealt with within the 14 day period. If the complaint cannot be dealt with within the 14 day period we shall inform you how long it will take us to deal with your complaint.
- When responding to your complaint we shall outline to you the action that we propose to take as a result of your complaint.
- If you are satisfied with our response then we shall take no further action in relation to your complaint other than to carry out any action which has been outlined in our full response.
- If you are not satisfied with the formal response then we shall contact you again within 7 days of you indicating that you are not satisfied with our response to your complaint and shall arrange an appointment for you to attend at our offices to discuss your complaint further with Mr. Mealand. If your complaint is against Mr. Mealand then appointment will be made for you to meet Mr. Towers in order to discuss your complaint. We shall then write to you again within 7 days of this meeting to confirm the action that we agree to take as a result of the complaint and hopefully to finalise matters.
- We do take complaints seriously and it is our aim to deal with all complaints in a positive manner. If there is any aspect of this procedure which you are unclear about then please do not hesitate to contact Mr. Mealand who will be happy to explain the procedure further.
- If it is not possible to resolve the matter to your satisfaction then you should refer your complaint to the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ. Any complaint must be referred to the Legal Ombudsman within their time limits for considering complaints, which presently are:-
- 6 years from the date of the act or omission
- 3 years from when the complainant should have known about the complaint.